Privacy Policy

1. Introduction

Physio Wellbeing ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the platform.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Enroll in a course
• Make a payment
• Participate in community features
• Contact us for support

This information may include: name, email address, billing information, profile information, and any other information you choose to provide.

2.2 Automatically Collected Information

When you access the Platform, we may automatically collect certain information, including:

• Log data (IP address, browser type, pages visited, time spent)
• Device information (device type, operating system)
• Usage data (course progress, videos watched, exercises completed)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Process your course enrollments and payments
• Deliver course content and track your progress
• Send you important updates about your courses and account
• Respond to your comments, questions, and support requests
• Improve our platform and develop new features
• Monitor and analyze usage patterns and trends
• Prevent fraudulent transactions and protect against security threats
• Send you marketing communications (with your consent)
• Comply with legal obligations

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Payment processing (PayFast, Stripe)
• Email delivery services
• Hosting and infrastructure providers (Supabase, Vercel)
• Analytics services

These service providers are bound by contractual obligations to keep your information confidential and use it only for the purposes for which we disclose it to them.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

5. Data Security

We use administrative, technical, and physical security measures to protect your personal information. This includes encryption, secure servers, and access controls.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide you with our services and as described in this Privacy Policy. We will retain and use your information to comply with our legal obligations, resolve disputes, and enforce our agreements.

If you close your account, we may retain certain information for backup, archival, fraud prevention, analytics, or as required by law.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to our processing of your personal information
• Portability: Request transfer of your information to another service
• Withdrawal of consent: Withdraw consent for processing where we rely on consent

To exercise these rights, please contact us at hello@physiomom.com.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our platform and store certain information. Cookies are files with a small amount of data that are sent to your browser from a website and stored on your device.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our platform.

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our platform is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us.

11. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country where the data protection laws may differ. By using the Platform, you consent to the transfer of information to countries outside your country of residence.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: info@physiowellbeing.co.za
Website: www.physiowellbeing.co.za